FAQs

What are your prices?

Our prices are subject to change on supply and other market factors.

Do you have a minimum order quantity?

Yes, we require all orders to have an ongoing minimum order quantity.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

How long is your lead time?

For samples, the lead time is about 7 days. If it’s a standard stock product, we will ship to you the second day. For mass production, the lead time is about 15-25 days after receiving the deposit payment, it’s up to your request quantity and if we have materials in stock.

What kinds of payment methods do you accept?

We accept payment by Western union, Paypal, T/T, L/C,etc.. For bulk order, we do 30% deposit, balance before shipment.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

How do you control your quality?
We have been monitoring from raw materials to the whole production processes and uses various advanced testing instruments to ensure the quality stability before the raw material is put in storage. Our QC Department ensures an ongoing development and maintenance of high quality standards by strictly complying with our Quality Management System as well as all applicable regulations and customer requirements for all finished products. Automatic Production lines were put into operation to raise reliability of products Performance to improve production efficiency.

 Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing and non-standard packing requirements may incur an additional charge.

How do you pack your products?

We have export standard foam-filled cartons. Besides we also offer tailored packaging per customer request. Our packages appropriate to both air and sea shipment available.

What’s the transportation method of Neodymium magnet?

All shipping methods on offer: courier (TNT, DHL, FedEx, UPS), air or sea, with transit tracking regardless. Shipper or freight forwarder may be appointed by either purchaser or by us.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the quickest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

Can you supply custom magnets?

Sure, we offer customized magnets. Virtually any shape of Neodymium magnet can be made to your requirements and design.

Can you add my logo on your products and do you offer OEM or ODM service?

Sure, we can add your logo on the products as your requirements and OEM & ODM service are warmly welcome!

I am interested in your products; can I get sample for free?

We can supply a few pieces FREE samples if we have it in stock, and you only need to pay the freight cost by yourself. Welcome to send your inquiry for FREE samples.

How can I get the sample to check your quality?

After price confirmation, you can require for samples to check our product's quality.

Are you Trading Company or Manufacturing Factory?

We are the leading manufacturer for over 10 years, our products have competitive price and quality guarantee. We have several brother companies to be supportive.

How long would I get your feedback?

We will reply your questions or inquiry within 24 hours and we service 7 days per week.  

What's the Grade of a magnet ?

Neodymium Permanent Magnet are graded according to their maximum energy product of the material that the magnet is made from. It relates to the magnetic flux output per unit volume. Higher values indicate stronger magnets and range from N35 up to N52.  and M, H, SH, UH, EH, AH series, can be customized into a wide range of shapes and sizes with precise tolerances. Multiple choices of coatings and magnetization orientations can meet specific customer requirements. Letters following the grade indicate maximum working temperatures (often the Curie temperature), which range from M (up to 100 °C) to EH (200 °C) to AH (230 °C)

 What’s the working temperature for various grades of Neodymium magnets?

Neodymium Iron Boron magnets are sensitive to heat. If a magnet heated above its maximum operating temperature, the magnet will permanently lose a fraction of its magnetic strength. If they are heated above their Curie temperature, they will lose all of their magnetic properties. Different grades of neodymium magnets have different maximum operating temperatures.

What is the difference between the different plating?

Choosing different plating does not affect the magnetic strength or performance of the magnet, except for our Plastic and Rubber Coated Magnets. The preferred coating is dictated by preference or intended application. More detailed specifications can be found on our Specs page.

• Nickel is the most common choice for plating neodymium magnets. It is actually a triple plating of nickel-copper-nickel. It has a shiny silver finish and has good resistance to corrosion in many applications. It is not waterproof.

• Black nickel has a shiny appearance in a charcoal or gunmetal color. A black dye is added to the final nickel plating process of the triple plating of nickel-copper-black nickel. NOTE: It does not appear completely black like epoxy coatings. It is also still shiny, much like plain nickel plated magnets.

• Zinc has a dull gray/bluish finish, that is more susceptible to corrosion than nickel. Zinc can leave a black residue on hands and other items.

• Epoxy is basically a plastic coating that is more corrosion resistant as long as the coating is intact. It is easily scratched. From our experience, it is the least durable of the available coatings.

• Gold plating is applied over the top of standard nickel plating. Gold plated magnets have the same characteristics as nickel plated ones, but with a gold finish.

• Aluminum plating is a kind of protection film with fine integral performance, smoother that mechanical galvanizing layer, without porosity, with high impact resistance and it’s corrosion resistance was better than any of other plating layers.